Privacy policy

Last Updated: September 3, 2026

At Storytail, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase through https://storytail.store/.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting us

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Confirm and deliver purchases.

  • Process payments and refunds.

  • Provide customer support.

  • Send order updates and service-related communications.

  • Improve our website, products, and services.

  • Prevent fraud and unauthorized transactions.

  • Send promotional or marketing communications where permitted and applicable.

3. Payment Information

Payments may be processed through secure third-party payment providers. Storytail does not generally store your complete credit/debit card or other sensitive payment credentials on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website functionality.

  • Understand website traffic and usage.

  • Provide a better shopping experience.

  • Support marketing and analytics activities.

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors

  • Shipping and delivery partners

  • Website and hosting providers

  • Analytics and marketing service providers

  • Customer support services

We do not sell or rent your personal information to third parties.

We may also disclose information where required by law, regulation, legal process, or to protect our rights and users.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where applicable.

  • Opt out of promotional communications.

You can contact us to exercise applicable privacy rights.

8. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about products, offers, promotions, and updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing them with your personal information.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Storytail
Website: https://storytail.store/
Email: care.team@srartscompany.store
Phone: +91 7259932233